FAQ

Are there any hidden fees?

No, there is no additional charge beyond the posted prices, only the tax will be paid at the hotel or at the car rental agency.

Is it possible to book without a credit card?

Yes, it is possible to pay for your reservation via Paypal or any other offline payment method, by bank transfer or via Western Union as an example.

How do I know if my reservation is confirmed?

Once the booking form has been completed, the confirmation page appears. We also send you this confirmation by e-mail. It includes all the details of your booking, including the booking number. All you have to do is enjoy your stay.

Does the agency require a deposit or down payment?

The amount of the advance is visible on your Voucher.

What is the difference between a double room and a twin room?

A double room has a double bed and a twin room with two single beds. If the room is classified "Double / Twin", it means that it can have a double bed or two single beds. Please indicate your preference under "Special Requests".

For hotels, are rates quoted per person or per room?

Prices are per room.

Is breakfast included in the rate?

Depending on the hotel and type of room chosen, when booking the room, the free and paid pensions are displayed right next to the room.

How do I know if my reservation has been canceled?

After canceling your reservation, you will receive an email confirming your cancellation. If you do not receive this email, make sure it has not been in the "spam/junk mail" folder of your email. You can also track the status of your cancellation request from your customer area on the site.

Until when can I cancel my reservation on the Internet? (The maximum duration)

When booking, it is important to read the general conditions of the hotel.

If I booked via the Internet, can I contact the hotel directly to change or cancel my reservation?

Yes, you can contact the hotel at any time, to modify or cancel your reservation if the customer area does not offer the possibility to modify it online. Our team will be happy to answer all your questions and requests.